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General FAQ
1. How do I sign up?
2. How much do FloodScape™ reports cost?
3. What counties are included?
4. What is the source of your data?
5. Do you use Q3 Data?
6. Where does the flood data come from?
7. What flood information does a FloodScape™ report provide?
8. When do I need a FloodScape™ report?
9. When do I need a special flood hazard determination?
Technical FAQ
1. Can I print or save FloodScape™ reports?
2. When I submit credit card information online, is it secure?
3. How can I use FloodScape™ reports with my appraisal program?
4. Why am I having difficulty opening the FloodScape™ report PDF file?
5. When I get to the log on page I get the error "The page cannot be displayed." How do I fix this problem?
If you have any additional questions not found in the FAQ please email us at info@floodsource.com.
General FAQ
1. How do I sign up?
Signing up is easy. Just select the service you are interested in (for example Request a FloodScape™ report). When asked to log on, enter your e-mail address under "New Customers" and click the "Create Account" button. That's all there is to it!
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2. How much do FloodScape™ reports cost?
For pricing information, please visit our pricing page.
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3. What counties are included?
We have 100% up-to-date coverage of the entire U.S., its territories, and its protectorates. You can access all 100,000+ flood maps online. If it's mapped, we have it.
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4. What is the source of your data?
We purchase and scan in the official FEMA paper flood maps and then use our patented georeferencing and geolocation processes to pinpoint the property on the image of the actual FEMA map.
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5. Do you use Q3 Data?
No. Since FEMA does not update Q3 data, we feel that it is safer and better to rely on the most recently published official FEMA flood maps.
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6. Where does the flood data come from?
The data and the maps come directly from the actual up-to-date, official FEMA flood maps.
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7. What flood information does a FloodScape™ report provide?
A FloodScape™ report provides:
1. FEMA information: Community names, panel numbers, panel suffixes, flood zones and map revision dates.
2. FEMA flood maps: Only FloodSource delivers to you the actual flood map so you can see the flood status for yourself.
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8. When do I need a FloodScape™ report?
If you are an appraiser, surveyor, or other real estate professional and you simply need a "snapshot look" at a property's location relative to the nearest floodplain, FloodScape™ reports are what you need.
FloodScape™ reports are ideal for inserting into reports or as a pictorial tool for illustrating a property's likelihood of incurring flood damage.
FloodScape™ reports - the fastest, easiest way to get flood maps.
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9. When do I need a special flood hazard determination?
When a lender processes a loan for a residential structure, they may be federally required to make a flood hazard determination. A third party, known as a flood determination company, usually conducts these determinations. The findings are submitted using a Standard Flood Hazard Determination Form. If, after review of the results, you feel that a need exists to dispute the determination, you have three options:
- Provide more accurate structure and parcel location information to the map determination company to see if it will revise its determination. (This would probably be through the lender.)
- Request a Flood Hazard Determination Review from FEMA.
- Request a Letter of Map Amendment (LOMA) from FEMA. The required forms, MT-1 or MT-EZ, may be ordered by calling the FEMA Map Service Center at 800/358-9616 or obtained here. Technical assistance for completing the forms may be received from the FEMA Map Assistance Center, toll free, at 877-FEMA-MAP (877-336-2627).
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Technical FAQ
1. Can I print or save FloodScape™ reports?
Yes. The reason behind creating these images in PDF format was to create a true document that could be filed either electronically or on paper. Our images are scanned at 400dpi, so the printed output is of outstanding quality.
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2. When I submit payment card information online, is it secure?
The security of your credit card information is a priority to us and to you. FloodSource.com utilizes advanced security technology to process and safeguard your information. Every page in the FloodSource.com ordering process that requests payment card information uses Secure Sockets Layer (SSL) encryption.
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3. How can I use FloodScape™ reports with my appraisal program?
Most popular appraisal software packages allow you to insert a FloodScape™ report right into an appraisal report. You can either paste the image from your clipboard or import it directly from a file. First, you must add a blank map form in your appraisal report where you would like to place the FloodScape™ report. From the "FloodScape™ Results" screen on our website, select JPG, TIF, or PNG as the image format and click View.
Pasting From the Clipboard: While the FloodScape™ image is displayed in your browser, right click on the image and select Copy. Next, right-click in the blank form you just inserted in your appraisal report and select Paste. If your software has an "Insert From Clipboard" option, use it instead.
Importing From a File: While the FloodScape™ image is displayed in your browser, right click on the image and select "Save As..." Save the file in bitmap format by selecting this option from the drop down list. Remember where you saved the image and what you named the file. From the blank form you just inserted, select the "Import From File" feature in your appraisal software and choose the file you just saved.
Some appraisal software packages allow you to import image formats other than bitmap. In this case you may select any compatible image format from our website and select download. Then use your software's "Import From File" feature as described above. We are not aware of any appraisal software package that supports importing of PDF format.
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4. Why am I having difficulty opening the FloodScape™ PDF file?
For reasons unknown, the connection between Adobe Acrobat and Internet Explorer occasionally "breaks" and Acrobat has to be reinstalled to work properly. Click here to get the latest version of Acrobat. Once you have the latest version of Adobe Acrobat, the FloodScape™ resports should automatically load. If you continue to have problems, please email us at support@floodsource.com.
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5. When I get to the log on page I get the error "The page cannot be displayed." How do I fix this problem?
At FloodSource.com we use industry standard SSL (Secure Socket Layer) 128-bit encryption to protect your private information such as credit card numbers, contact information, FloodScape™ and flood hazard determination images generated from our web site. We feel that a high level of security is important to our customers and in turn important to us. While most browsers do not have problems with our site's level of encryption, some of our users cannot connect to our secure pages. Unfortunately for those who are having this problem we can only recommend upgrading their browser to one that will support this higher level of security. The newest versions of Firefox, Chrome, Safari, Microsoft Internet Explorer, and Opera support 128-bit encryption and are recommended for our web site. If you have one of these browsers installed on your computer, then follow these procedures to make sure your browser is configured correctly.
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